Terms and conditions
All prices shown are strictly net and are subject to change without prior notification. Every effort will be made to maintain prices, but exchange rate luctuations, tax changes and variations on raw material costs may necessitate immediate price changes, and all orders are accepted on this basis.
A new customer account form must be completed and signed. Two satisfactory trade references must be received before a credit account may be opened. All initial orders must be pro-forma and paid for by cheque, credit card or by credit transfer into our bank account (please ask for further details). All new accounts will be subject to a credit check.
Our terms are payment within 30 days from the date of invoice, unless otherwise agreed. If payment is not made within the agreed terms, we reserve the right to charge interest at 2.5% above the prevailing base rate to the invoice value, excluding any interest or other costs should court proceedings become necessary. However if the debt is paid within the agreed terms no interest shall be payable. Re-presented cheques are all charged £20 for each re-presentation.
You can place orders directly with your sales contact/RSM or by email and telephone. Please state clearly your account number, product code, product description and quantities of items required. Please be aware that our product and price list is constantly changing and some items you order may not be currently stocked. If in doubt please call customer services on 01858438000.
Carriage paid orders are subject to minimum order value, please contact customer services or your RSM regarding deliver charges. Time deliveries are subject to charges, please contact the customer services team for further details. Although every effort will be made to deliver goods as ordered, the group cannot accept responsibility for any delay for circumstances beyond its control and accepts no liability whatsoever for any loss arising from any failure to supplier.
Cancellation of orders
All orders placed form a contractual agreement between both parties. We reserve the right to apply a cancellation fee for all cancelled orders:
28 days or less prior to requested delivery date – 40% of order value
14 days or less prior to requested delivery date – 100% of order value
Delivery discrepancies claims
Claims should be made to customer’ service department within 24 hours of receipt of goods on telephone 01858 438000. All goods must be counted upon receipt and any shortage noted on the delivery note at the time of delivery. If customers are unable to check on receipt, the POD must be signed “UNCHECKED”. All goods must also be checked for damages upon receipt and any damage must be indicated on the delivery note at the time of delivery. Photographic evidence of the damage will be required to validate the claim. Any claims in respect of the above should be made by telephone (01858 438000) or email (firstname.lastname@example.org) to the Customer Service Department within 2 working days of delivery. Claims submitted after this time will automatically be rejected. Goods which have been in your possession for longer than 21 DAYS cannot be refunded for credit. Credit cannot be given for goods that are already price marked. Product quality issues can be discussed with the Customer Service Department on 01858 438000. In the interest of food safety, the group cannot accept the return of opened or part packs of products. Goods cannot be returned without notifying the customer service department prior to returning.